Ordinary Day

-My Princesses all ready to go

Yesterday was what we call an "ordinary day". So I had scheduled a doctor's appointment for Aaliyah 3 months ago. I left work early and everything to be there -On Time-. Well the appointment was set for four o' clock and when we were on our way, I called to check and make sure they were "expecting" us. The kids were all ready and we got out of the house in time to get there. (Mind you we live in Africa-ie. Herriman :)) They had said that the appointment was at 11 that morning and that Dr. Vierra was booked out through APRIL. I was furious; 1. They scheduled me earlier and didn't make a phone call for the change 2. My daughter hadn't seen her Pediatrician since she was born and 3. They weren't trying to help what so ever! So I said I needed to speak to the nurse or the Dr. herself. Basically, I didn't get in to her yesterday but I did get an appointment sooner than APRIL. So I was 1/2 satisfied more, irritated. Any way it got me thinking, if the nurse could squeeze us into the schedule why couldn't the receptionist do so! I work at State Farm Insurance Company as a processor. I know exactly how it feels as a "consumer" to try and be helped and get tossed around like I don't bring business and money to your company. It's frustrating.

I'm really big on Remarkable Customer Service and have been in the field for a long time to know the difference. As long as I've worked in the business, I always abide by one rule: Always treat the customer the way you would want to be treated. That's it! That's really all people want is to be understood and heard.

So now that we have a RE-scheduled doctor's appointment for my *Chunky Monkey*, I'll have photos then I promise! So look for them Thursday, February 2nd! So on our way home we stopped grabbed a bite to EAT and went home! All that anger made me so hungry. When we got home, our house was a MESS. Carmen goes, 'mom I help you?' Help me what Panda? 'I help you clean mommy'. =) That's all it took. I wasn't angry or frustrated anymore. My mind stopped worrying about all the stress that was now put on my shoulders...<s>having to leave work again, making sure Aaliyah is healthy til her appt, the hours I missed out on, how messy my house was</s>...I felt loved. As a mother we're so used to giving the love, sometimes we don't think about how much our children love us. (AND THEY DO!!!) So I began to clean my house. Although Carmen made more mess than she did clean, ;) the fact that she always knows, and can turn my frown uʍop ǝpısdn makes me feel loved as a mother!

All in all, it was an "ordinary" day for the Tauvae's.
<Nothing really goes as expected.

<It's always something

<Never the same day twice.
<Someone always has an angry moment.
<In the end were always together and Happy....(eating ;))

Till next time. Xoxo.